Conflict resolution
Conflict resolution addresses disagreement by understanding the issues, interests and effects, then seeking a workable response. Approaches can include clarification, problem solving, negotiation, mediation or a formal process. Not every conflict can be eliminated, and constructive disagreement can improve decisions when people remain respectful and evidence-focused.
Worked example
Sales promises delivery in two days while operations needs five. The teams examine capacity and customer needs and agree realistic service commitments, rather than blaming each other for every late order.
Common mistake
Treating disagreement as misconduct or forcing a superficial compromise that leaves a legal, safety or ethical concern unresolved.
Where it appears in your exams
| Qualification | Exam | Relationship | Period |
|---|---|---|---|
| ACCA | BT | Direct | September 2026–June 2027 |
| ACCA | SBL | Direct | September 2026–June 2027 |
| FIA | FBT | Direct | September 2026–June 2027 |