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Competence

Competence is the ability to apply relevant knowledge, skills and behaviours to perform a task or role to an appropriate standard. It depends on the work and its context, and must be maintained as requirements change. Possessing knowledge alone does not demonstrate the ability to use it effectively.

Worked example

An employee can explain a reconciliation procedure but repeatedly fails to investigate differences. Additional practical development and assessment are needed before competence in the complete task is established.

Common mistake

Equating competence with confidence, qualifications or years of service without evidence of suitable performance.

Where it appears in your exams

QualificationExamRelationshipPeriod
ACCA BT Direct September 2026–June 2027
FIA FBT Direct September 2026–June 2027