Communication barrier
A communication barrier interferes with transmitting or understanding the intended meaning of a message. It can arise from language, jargon, assumptions, emotion, status differences, inaccessible formats, information overload or unsuitable technology. The appropriate response depends on the cause. Feedback, clarification and choosing a suitable channel can help, but repeating the same message more loudly may leave the real problem unchanged.
Worked example
An instruction uses technical abbreviations unfamiliar to new staff. Replacing the jargon, demonstrating the task and checking understanding addresses the barrier more effectively than resending the original message.
Common mistake
Do not assume every failure to follow an instruction reflects unwillingness. Establish whether the message was received, understood and feasible to act upon.
Where it appears in your exams
| Qualification | Exam | Relationship | Period |
|---|---|---|---|
| ACCA | BT | Direct | September 2026–June 2027 |
| FIA | FBT | Direct | September 2026–June 2027 |