Coaching
Coaching is a development process that helps a person improve particular skills, performance or goals through structured discussion, practice and feedback. It often focuses on defined work objectives and supports the person in finding and applying solutions. A manager or a suitably skilled coach may provide it. The approach and boundaries should fit the individual’s needs; coaching is not a substitute for specialist support where that is required.
Worked example
A supervisor helps an employee improve presentations by agreeing a goal, observing a practice session, asking the employee to evaluate it and giving specific feedback. They review progress after the next presentation.
Common mistake
Coaching is more than issuing instructions or correcting every mistake personally. Do not assume coaching, mentoring, counselling and formal training are interchangeable.
Where it appears in your exams
| Qualification | Exam | Relationship | Period |
|---|---|---|---|
| ACCA | BT | Direct | September 2026–June 2027 |
| ACCA | SBL | Supporting | September 2026–June 2027 |
| FIA | FBT | Direct | September 2026–June 2027 |