Business process redesign
Business process redesign changes the way an end-to-end activity is organised to improve relevant outcomes such as quality, speed, cost or customer experience. It can remove duplication, simplify hand-offs and revise roles or technology. The scale can range from substantial modification to radical re-engineering, so the term does not always imply starting from nothing. Controls, people and practical implementation need attention alongside the desired efficiency.
Worked example
A business replaces repeated data entry across sales, dispatch and invoicing with a coordinated order process. It assigns responsibility for exceptions and preserves necessary approvals rather than simply deleting every check.
Common mistake
Do not assume automation alone redesigns a process or judge success solely by fewer steps. Assess outcomes and the risks created by the new arrangement.
Where it appears in your exams
| Qualification | Exam | Relationship | Period |
|---|---|---|---|
| ACCA | SBL | Direct | September 2026–June 2027 |