Balanced scorecard

The balanced scorecard translates strategy into linked objectives and measures across financial, customer, internal-process and learning-and-growth perspectives. It seeks a balance between outcomes and drivers rather than four unrelated lists. Measures, targets and initiatives should fit the business and causal assumptions should be examined. It does not automatically ensure fairness, eliminate trade-offs or prescribe the same indicators for every organisation. Adaptation may be needed where public or stakeholder outcomes dominate.