Back drawer issue
A back drawer issue is a service with both weak ability to serve effectively and low public or political support in the public sector portfolio matrix. It can prompt review of whether the service should be improved, redesigned, combined or discontinued. The classification is a starting point for analysis, not authority to abandon legal duties or the needs of less influential groups.
Worked example
A little-used public programme has poor outcomes and weak support. A review examines whether its objectives remain valid, whether the design causes low use and whether statutory requirements constrain the available options.
Common mistake
Do not treat low visibility as evidence of no need or mechanically close a service because it occupies this quadrant. Check evidence, obligations and viable alternatives.
Where it appears in your exams
| Qualification | Exam | Relationship | Period |
|---|---|---|---|
| ACCA | SBL | Direct | September 2026–June 2027 |