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May 9, 2019 at 7:13 pm
hello sir in the balanced scorecard there are 4 perspectives being customer, internal business, learning & growth and financial. how is process efficiency a perspective or does it fall under internal business perspective? this is based on question 5
John Moffat says
March 2, 2019 at 8:50 am
Ievanrich: No – it does not need the word only. Writing ‘should’ means that there must be some financial element in the measure, but in fact some measures do not contain any financial element.
March 1, 2019 at 10:08 pm
My query goes to question 3. they should be measured in financial term. this is not saying that they are only measured in financial term. Measuring them in financial term is a means of measuring it but saying “should” does not mean its the only way. So, should be changed to only in the question.
May 28, 2018 at 12:04 pm
sir i have a question about Q1 is he talking about “efficency” because if we utilise resource more effiecently average time will be reduced right?
May 28, 2018 at 4:01 pm
Yes, although the Balanced Scorecard doesn’t have efficiency as one of the perspectives. Have you watched the free lectures on this.
May 28, 2018 at 6:43 pm
sir i have already watched your lecture before attempting test now i got it 🙂
May 29, 2018 at 6:43 am
August 23, 2017 at 6:57 am
Sir, I have a question about Q4: I wonder why quality isn’t a perspective for I deem quality is included in Internal business. And I want to know why growth is a perspective ? Would you please explain it for me?
August 23, 2017 at 7:43 am
Both of your questions are answered in my free lectures on non-financial performance measurement.
August 23, 2017 at 7:59 am
Sorry, I’ve just watched your lectures and I know the reason now. However, I still what to know why ‘quality’ is wrong because I think it’s involved in ‘customer’ ?
August 23, 2017 at 8:06 am
The Balanced Scorecard lists four perspectives and quality is not one of them. The Customer perspective will certainly cover quality, but quality itself is not listed by Kaplan and Norton as a perspective.
May 11, 2017 at 8:08 am
sir i have lil confusion.. Efficiency is something how fast our labour perform the work to achive customer objective but Waste of food is not customer objective PLz explain it for me..
May 11, 2017 at 3:50 pm
Efficiency is looking at how well we use all our resources – not just labour but the materials as well. In the case of a restaurant, food is the material. Wasted food is food that is thrown away in the kitchen (because they bought too much or maybe because they dropped it on the floor) and they want that to be as little as possible. It does not affect the customer (it does not mean food that they left on their plate 🙂 )
May 12, 2017 at 8:22 pm
Awww..ok ok now i understand..Thanks alot Sir As english is not my mother language thats why some time this type of problems occur 🙂
May 13, 2017 at 6:10 am
You are welcome, I can understand the problem.
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