Archive notice: this post records ACCA's response to a specific remote-exam incident in December 2020. It is not current exam-administration guidance. Remote session-exam availability changed from March 2026; use ACCA's current exam-entry guidance and the support route shown in myACCA for a present booking or incident.
ACCA's official response at the time
“Unfortunately, we’re experiencing issues with myACCA and we apologise if your remotely invigilated exam has been impacted. We’re emailing students DIRECTLY with further information and next steps for them to take. We’ll update as we investigate this matter.”
The original 2020 post advised affected students to contact ACCA. For a current case, use ACCA's current contact page or the support options in myACCA rather than relying on historical rebooking instructions.