The services characteristics comprise 5 elements: 1. Intangibility: branch, different product 2. Perishability: can not save the services. For eg, like the hotel, it happens for that night you rent 3. Simultaneousity: at the same time 4. No transfer of the ownership: 5. Heterogeneous: mixed
Thank you for the amazing job you are doing for ACCA students! Great analysis of the question! It gives so much more than a simple model answer, as it shows how to approach the question and how to think through the answer.
You need to know what the implications of the key words are. For example, a service is often delivered immediately so how can you ensure itsquality if there is no chance to inspect it? Services cannot be stockpiled in inventory, so how can you avoif idle periods and overly busy periods so as to improve performance?
Suppose you answered the question in part v without referring to F & M building blocks model, are there chances of you scoring in this question? this is because it is not so clear in the question part rather than in the write-up part where the CEO has mentioned the model.
I have just got an observation about this question. It is a 50 mark question, so you have 1,5 hours to complete this. The lecture above takes 1 hour. How is it possible to write sufficient information in the time alloted. To me there appears to be some type of mismatch with timing!
Great lecture, they are making feel at ease to start tackling passed exam questions :o)
Could you tell me, the differences between service and manufacturing industries, do we have to learn the key words or could we know the meaning and discuss it?
Daniel says
please how can i successfully pass APM
szilvana says
This question is not available anymore from the Acca website, any other source perhaps?
leenam says
hello check in the revision kit
zaheer10111 says
Thanks a lot sir
tram says
The services characteristics comprise 5 elements:
1. Intangibility: branch, different product
2. Perishability: can not save the services. For eg, like the hotel, it happens for that night you rent
3. Simultaneousity: at the same time
4. No transfer of the ownership:
5. Heterogeneous: mixed
elpidaki says
Thank you for the amazing job you are doing for ACCA students! Great analysis of the question! It gives so much more than a simple model answer, as it shows how to approach the question and how to think through the answer.
Alexander says
Thank you very much for the detailed answers!
I have 2 suggestions:
1. Please make more videos on recent exams
2. It would be great if you wright down your answers in a bullet-point format.
Sangria9 says
Thank you Sir for the revision lectures! So helpful!!!!
Especially when I try by myself to read question in advance and to make some points.
Please keep recording new ones 馃檪
manlikefish says
Thank you very much
naderanissi says
so based on questions attempted, balance score card is the one. 馃檪
z says
Good videos!. will you keep updating the revision videos? when will the new videos be released?
Ken Garrett says
We update question videos from time to time. They are just to give an idea of question approach. No more planned before the end of the year.
Ken Garrett says
You need to know what the implications of the key words are. For example, a service is often delivered immediately so how can you ensure itsquality if there is no chance to inspect it? Services cannot be stockpiled in inventory, so how can you avoif idle periods and overly busy periods so as to improve performance?
nasus says
Very good and useful
chai2012 says
Suppose you answered the question in part v without referring to F & M building blocks model, are there chances of you scoring in this question? this is because it is not so clear in the question part rather than in the write-up part where the CEO has mentioned the model.
maureenw says
Thank you very much for the great lecture.
I have just got an observation about this question. It is a 50 mark question, so you have 1,5 hours to complete this. The lecture above takes 1 hour. How is it possible to write sufficient information in the time alloted. To me there appears to be some type of mismatch with timing!
Ken Garrett says
Well, I tried to be pretty comprehensive and to exlain things clearly, so that all took a bit of time.
But you are right. These big questions can be vey time challenging.
jemma242 says
Great lecture, they are making feel at ease to start tackling passed exam questions :o)
Could you tell me, the differences between service and manufacturing industries, do we have to learn the key words or could we know the meaning and discuss it?
thanks
Jemma
tiffany2012 says
Know the meaning, then discuss with reference to question