ACCA P3 flashcards – set 3

See also ACCA P3 Flashcards: Set 1 | Set 2 | Set 3 | Set 4


What is a competency framework?

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Required competences are defined together with the required levels of achievement. Achieved competences are compared against this to determine where improvement is needed.

Why has HRM become more difficult in many countries?

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Demography/population – fewer younger people joining the job market
Greater technical content of many jobs.
Movement to service industries away from manufacturing (greater contact employee – customer)
Greater job mobility so a greater recruitment burden.

What are transactional and transformational leadership?

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Transactional: focus on short term, control, maintain/improve current situation, plan, organise, control, defend existing culture, positional power exercised
Transformational: long-term vision, climate of trust, empowerment, change culture, power from relationships.

What is a shamrock organisation?

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It is a type of virtual organisation. It consists of a professional core, a contractual fringe and a flexible work-force. These act together to serve the customer.

What are four potential benefits of decentralisation?

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- Top managers have more time for strategic decisions.
- Better decisions: fast, functional experts, geographical experts.
- Motivation of staff.
- Training and assessment of staff

What are Handy’s four cultural types?

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* Power
* Role
* Task
* Person

What are the seven elements of the cultural web?

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* Symbols and titles
* Power relations
* Organisational structure
* Control systems
* Rituals and routines
* Myths and stories
* Organisational assumptions (paradigm)

What are the potential barriers to e-business?

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Set-up costs
Type of business
Running costs
Time to set up system
No in-house skills
Suppliers/customers not interested
Security worries

In addition, the stability and so on of the software house also needs to be investigated.

On what criteria should the suitability of a software supplier be assessed?

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* Financial stability
* Size
* Expertise
* Reputation
* Sometimes location of offices is important for support
* Other clients – perhaps if it deals with competitors.

What are the main headings under which software should be assessed?

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* Functionality
* Response times
* Usability
* Compatibility
* Reliability
* Scalability
* Cost

What are the potential advantages of buying a computer package instead of having software specially written?

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* Cheaper
* Faster
* Probably no fatal errors (unless the package is very new)
* Usually good support and updating

What are the 6Is of e-business?

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* Intelligence
* Individualisation
* Interactivity
* Integration
* Industry (structure)
* Independence (of location)

What are the three types of market targeting?

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* Undifferentiated,
* Differentiated,
* Concentrated.

What is market targeting?

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Deciding which segments of a market to address with products or services.

Name four types of activity that come under the heading of promotion?

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* Advertising
* Sales promotion
* Personal selling
* Public relations

What additional 3Ps were added to the original 4P marketing mix to cover the marketing of services?

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* People
* Physical evidence
* Process

What are the original 4Ps of the marketing mix?

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* Product,
* Price,
* Promotion,
* Place

A change agent is often a consultant. What are the advantages of hiring such a consultant?

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* Often a change agent is a consultant because:
* Skilled in the change process
* Knowledge/expertise in the types of change needed
* Perceived as independent and fair
* Someone for management to transfer risk to.

What are the steps in Lewin’s three step approach to change management?

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* Unfreeze
* Effect the changes
* Refreeze

What is Lewin’s force field analysis of change management?

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Forces for change are likely to be opposed by forces resisting change.
Better to weaken the resistance than to confront it head-on.

What are the design choices in Balogun and Hope Hailey’s theory of change management?

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Change path
Change start point
Change style
Change interventions
Change roles

What are the contextual features in Balogun and Hope Hailey’s theory of change management?

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Power,
Time,
Scope,
Diversity,
Capability,
Capacity,
Readiness,
Preservation

In terms of a process’s strategic importance and complexity/dynamism how, should a process be carried out according to Harmon’s process strategy matrix?

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High strategic importance, highly complex/dynamic: BPR and improvement
High strategic importance, low complexity/stable: automate
Low strategic importance, low complexity/stable: automate, outsource
Low strategic importance, high complexity/dynamic: outsource

What are the two axes of Harmon’s process–strategy matrix?

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The process’s strategic importance and its complexity/dynamism

What are four business process redesign patterns?

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Re-engineering – zero-based
Simplification – eliminate duplication and redundant steps
Value-added analysis – remove non-value adding activities
Gaps and disconnects – check flows between departments


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