ACCA portal – Problems with the exams

@sephora1 – please see my numerous posts above referencing the “contact-us” recommendation

Well ACCA have done it again, what a complete shambles!! Tried to log in this morning to take my FM exam, couldn’t even get to the login. Clicked on MyACCA and a website busy message appeared. Tried for an hour without success. Phoned ACCA and was told the server was “slightly down”. I’m no I.T expert, but “slightly down” really??? I was advised to keep trying and that eventually my invigilator would call me. That didn’t happen. With the check-in window closing in ten minutes I called ACCA again. Was told the I.T department were aware of the issue and someone would contact me or I could call back later…later, really? what a joke. After check-in time had passed I emailed ACCA. I received an automated email eventually stating that I could rebook, but of course that’s only if you can log into MyACCA, which I still couldn’t. Alternatively you could complete the online form or just call one of their helpful advisors…so I did…and I was told that he couldn’t re-book for me. So why say that in the email then?? The shambles continues….one hour after check in closes, I receive a text message with a link to access MyACCA. I log in and select the launch exam button, I admit this was extremely optimistic, but according to the SMS this was an option…but no, all hopes dashed…another message saying my check in has closed. So too little too late ACCA. So eventually after going round in circles for hours I have finally rebooked for next Friday. It’ll take me till then to get over the stress and upset from this morning. Can someone please tell me why ACCA offer remote exams if they haven’t got sufficient or adequate resources to provide them? I naively thought they had resolved the issues from earlier in the week. As for their apology, they have no idea just how much unnecessary stress, disappointment and frustration they have caused for the affected students, and “we’re sorry” just doesn’t cut it for me. My heart goes out to anyone who has to wait until March, clearly ACCA don’t realise that some students actually have to fit studies around real life!! If I have problems again next week I will be transferring to another accountancy body that is capable of actually supporting it’s students. Rant over. Best of luck to all who actually got to take exams 🙂

From what i can see ACCA will fail alot of us again just to make a point , in my opinion this is not fair at all . The moment you will start receiving them Learn Signal adverts and that lot just know as they have access to our results … Lost all the credibility with ACCA sadly

mhgh wrote:Dear mwiser….Calm down..seriously? you poor thing, your experience definitely worse than mine. Have you submitted a complaint or tried to rebook to try again?
I would hound them for another go. Not much point in acca fixing the issues if they don’t do anything to prevent them from reoccurring!

Yes, but will submit a more detailed one as I was just in a blind panic after the exam! I’ve done 10 CBE out of the 13 and I’ve never had issues with excel not recognising formulas? Threw me from the very beginning! Tested my computer after to make sure it wasn’t my keyboard and all was fine. How can they justify such issues??

it was a difficult paper especially question 2 was very confusing.

Please check the ACCA’s response to today’s problems

https://opentuition.com/topic/myacca-platform-outage-official-acca-response/

Also, don’t we deserve a partial refund for this year’s subscription based on the number of sittings we were allowed to attend ?

I was scheduled to take AFM this morning. All compatibility tests were completed before and went OK. I started the log-in process around 15 minutes before the time exam was scheduled. I was unable to upload any pictures to ProctorCam except the pictures of my driver’s license, and even that after multiple attempts (there were no options or buttons available except words “take your picture” and the “next” button). About 15 minutes after the time the exam was supposed to start someone appeared in the chat box and tried to log me in. Every time there was a “We are sorry, but something went wrong” message. I was doing it from my home desktop hard-wired to the Internet with no firewalls etc, the only apps running in the Task Manager were PearsonVue and Browser Lock. Then the chat disappeared and I was just left there sitting for about one hour. Then someone else appeared in the chat and asked me to re-start the process i.e. take the pictures etc. Then they tried to launch the exam with exactly the same result as before i.e. same error message. About 1.5 hours after the time the exam was scheduled I said, I have a laptop, maybe I should try to log in from my laptop. The person said OK, so I logged out and logged in from my laptop, but by that time it was over 15 minutes since my exam was scheduled to start, so I missed the window and had to cancel the exam. This is incredibly frustrating, as I took 2 months to prepare for the exam and 2 weeks off work for the final preparation.

ACCA should give the students who had technical issues through none of their fault to retake the exam on demand, because preparation takes an extraordinary amount of time which is completely wasted if you can’t take the exam.

I previously went through other exams that used lock-down software from other certifying bodies and never had a single issue. Maybe ACCA should change the provider.

@Tony I received the same email. Can’t believe it. What did they say to you when you called yesterday? Did your exam crash at any point?

Wednesday morning. But I was never told that it was submitted.

Where does it say submitted for you? All I can see on myACCA is ‘booked’ and next to it ‘withdrawal’.

What do you plan to do now? Seems that the only option is to sit it again in March which is absolutely ridiculous.

I did exam and submitted at around 13 :30 gmt +3 . After the exam I checked from myacca. But now I got an email that due to technical problems, my email ewas terminated. They will give my credit DELETED