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ACCA has provided OpenTuition with this official response to share with our students:
“From 8.15am to 11.15am [11 December 2020] there was an outage on the myACCA platform. We investigated the issue as a matter of urgency with our IT suppliers.
About 200 students were impacted by this outage. We were able to send them a SMS with a workaround link that was available from 10.15 for them to try to access the portal to launch their exam. We understand this worked for the majority.
If a student has been unable to sit their exam today, then we are contacting them about their options.
Again, we apologise profusely for the inconvenience caused today.”
Hi,
I saw a post somewhere where you can take AAA on Monday, but I cannot find it?
I am asking ACCA if I can arrange this for Monday? Please can you get back to me.
Anisa
@Anisa – only Applied Skills exams are available to sit next week – the exam week for these exams was already extended for remote exam bookings before exam registration deadlines because considerably more student needed to be scheduled to sit remote exams at that level. There are NO strategic professional exams scheduled for next week.
hi i was unable to start with the FM exam on 11th.when i tried to rebook the exam,i was told to withdraw first,and then rebook.so when i clicked “withdraw” the “rebook” option was gone!!they adjusted my exam fees with the annual subscription due but that is not an issue.i want to know when can i rebook and si tfor FM??
@ajitadhikari – you must contact ACCA directly – there are exams scheduled for next Friday 18th
contact ACCA either by telephone +44 (0)141 582 2000 or via https://forms.accaglobal.com/contact-us
I don’t think you should expect anyone to be answering the phone on a Sunday – though you could try. I suggest use the form and follow up with a call tomorrow.
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If i had power cut in mid way of exam then comes back after half hour so can i resume my exam?
If light goes n comes back after 3.15 hours can i resume my exam?@Poornimash – no – you are responsible for your own internet connection, power supply, etc.
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so in none case can i resume?
What if timer resumes after light comes.@Poornimas – see here in FAQs https://www.accaglobal.com/ie/en/student/exam-entry-and-administration/computer-based-exams/on-demand-cbes/remote-on-demand-cbe-info/remote-on-demand-cbe-faqs.html
11th Q: What will happen if there are technical issues during the exam?
“If the cancellation or premature end of the exam was caused by internet connectivity, power outage etc. the candidate is entitled to RESCHEDULE the exam free of charge, but no refund will be granted.”
I would have thought if power lost you will be disconnected from the platform so it would not be possible to “resume”.
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maam in today’s case i had power cut and after half an hour electricity came back so i was able to resume my exam from where i had left , timer resumed i was able to type answers and see questions but my chat box was not working so in that case can i do my exam or i have to cancel it
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kindly tell steps how to cancel my exam and rebook it to march
You may receive an automatic e-mail from ACCA but in any case I recommend that you contact ACCA directly:
contact ACCA either by telephone +44 (0)141 582 2000 or via https://forms.accaglobal.com/contact-us
Select “I am a student” from the contact form and then select the most appropriate option “withdraw and apply credit”
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Please answer this question
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pls answer the above question ” maam in todays case……..cancel it”
@Poornimash – please look to the response I posted immediately below your “kindly tell steps” question.
Please note – I donate my time to supporting students around full-time employment and I work UK hours – my answering posts is a free service – not an on-demand 24/7 service.
i accidentally withdrew my exam. i did not want to. my exam went just fine and i wanted the result.
i know i can rebook it for march 2021. i am asking is there any way i can undo it? any way my answers can still be considered?
please help
@anali24
contact ACCA either by telephone +44 (0)141 582 2000 or via https://forms.accaglobal.com/contact-usI sat my f5 exam today and they had tech issues from their side where they couldnt see my face 40 minutes into the exam. had to relaunch exam twice and reboot laptop once as well. I lost about 10 minutes of exam time. Ive submitted a mitigation claim but im unsure if thats gonna be successful
I suffered a weird issue, during the technical checkup (after I clicked and submitted all the photos from my phone) a pop up showed up and said “sorry there’s a technical error. We’ll arrange for another exam free of charge, don’t worry” something like this and then in the pop up notification they also mentioned a link to go through from my phone. As soon as I started typing out the link, the notification went away and my exam started automatically. There was no proctor person, no chat box, no audio/video check going on during the exam. I didn’t know what to do, I did email them for the same through the contact us for remote exams. But I don’t know if I was supposed to carry on with the exam/not. I did the exam and submitted. It affected a lot, my mind was wandering due to this issue. Any idea what will happen? Will my exam be accepted?
@gargi5 – OT does not have access to ACCA’s systems – please contact ACCA either by telephone +44 (0)141 582 2000 or via https://forms.accaglobal.com/contact-us
Hi I had the exact same problem!!! I couldnt believe I accidently withdrew my exam. I rang 33 times to get through and when I did they more less said its you own tough but when I mailed them directly they apologiesed for the inconvenience and that it will be reinstated and I will get my results January 18th 2021!!!!
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