ACCA portal – Problems with the exams

mkenny wrote:Did anybody else have a lag with the remote proctored exams? Like when you were typing and there was a lag with what the screen was showing? For my exam, I would finish typing and the screen would still show I’m typing when I’m done. The worst part was the timer kept reducing but the software was delaying my typing and hence delaying me from completing the paper on time.
? ? Did anyone else face this?

You should report this as a technical issue during your exam through your account in myACCA

Does anyone have faced browserlocking issue?

mkenny wrote:Did anybody else have a lag with the remote proctored exams? Like when you were typing and there was a lag with what the screen was showing? For my exam, I would finish typing and the screen would still show I’m typing when I’m done. The worst part was the timer kept reducing but the software was delaying my typing and hence delaying me from completing the paper on time.
? ? Did anyone else face this?

Yes I had the same issue, I lost a fair bit of time!

After reading all such frustrating comments thanks God I didn’t enter for the remotely invigilated exams for December 2020. It would have been a waste of time and money.
I think it’s quite irresponsible by ACCA for not having any regard for the hardwork and money invested by the students.
Well what we can say covid-19 has impacted all of us directly or indirectly and ACCA is not immune.

I think ACCA are poorly run and organised. Service is bad and their response to changing times through the use of remote technology has damaged their brand. Ironic really given many of the subjects they teach detail how organisations and finance professionals can gain strategic advantage and respect from getting such things right. If they were a typical commercial organisation their customers would be leaving them for a competitor in droves!

However for many students a long way into the ACCA qualification this is not an option in reality. Also many employers require / support ACCA so theres not an option to go elsewhere.

My sense is that whilst the ACCA qualification is still sought after and valued highly – ACCA the ‘organisation’ are perceived really poorly by their customers!/ students. What makes it worse is that they often play down their shortcomings with the usual “we’re aware a small number of students experienced technical difficulties …..”. I just hope this time they acknowledge the significant distress caused for a large no. if students and ‘put their hands up’ to the fact that investment is needed to improve things.

shaned wrote:

bmurphy wrote:Shane, I see you were due to sit AAA in Ireland which was the same as myself. Have you heard any further or are we just expected to sit the exam in March? I selected the withdrawal option and they have credited my account. It’s completely unacceptable to me having used up my own leave and exam leave, not to mention the learning provider I used to sit the exam in December not 3 months later! To top it off the exam sounds as if it was quite favourable from what I can see!

I finally got in contact with ACCA today and I was told that there was an email sent to the affected students on Monday which I never received. Some people got to sit it on Tuesday but now it’s no longer possible apparently. Who did you do your course with if you don’t mind me asking?

How did everyone find the Dec 2020 SBR paper?

Nikitagarwal wrote:Exactly the same thing happen to me.. no body was on the other side I presume as I was also not getting any response .. I am also too angry and will be reporting this..
Can you help me where can I report this ?

Please use https://forms.accaglobal.com/contact-us

Have you checked-in? With picutures of the wotkstation and docs?

I wrote ACCA F8 exam on 7th December, after the timer for 3 hours got over. A screen with ACCA logo and ‘your exam has ended came’. I clicked on ‘exit’. After which another screen probably, ‘browerlock’ came which said closing browser. This screen got stuck. Now, my answers got submitted or not? I am so damm scared.

When I logged in my acca, launch exam button is still active. I am pretty sure my SBR exam is submitted.

I did! It was really annoying it really reduced the answering time. I flagged up with the chat but no response. On top of that my exam was frozen for good few minutes had to shout at the screen. It was unfair process.

In a statement reproduced in PQ magazine, ACCA has further stated:
“We experienced two separate outages to myACCA – one on Sunday 6 December, and on Monday 7 December from 9.45 to 11.15am. We worked with our IT supplier to remedy these outages, and service has since been resumed.

“We’re truly sorry about myACCA being unavailable at these times. We’ve been in contact with the students who were affected by this, and their employers/learning providers, to explain what happened and their next steps.

“We understand myACCA’s unavailability mostly impacted students sitting remote invigilation exams, including 227 sitting Audit and Assurance (AA) and 232 Advanced Audit and Assurance. We have since emailed AA students to say they can rebook for next week (14 December).

“For the others who are unable to rebook their RI exam, we have advised the next window is March 2021. We understand this will be disappointing and frustrating, and again we apologise profusely to students who are in this situation.”