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Hi all,
Im having some issues logging into MYACCA portal- it shows cannot load account.
is anyone else experiencing similar problem ?
Further to Lauren’s post on another thread – please find the e-mail that confirms your exam booking – you should find a link to where you can download your exam docket.
Yeah but there is a lot of students who are sitting online version of exam, without myACCA it will not be possible to launch exam.
p.s I have same problem
i am having my exams remotely. idonts have that issue with the docket.i cant log in to have my exam at all
Hi all,
***UPDATE – issue just got resolved for me after re-trying to log in. Hope it won’t happen on exam day & hope it’s resolved for those affected too.
Confiming having the same / similar issue here and exact same error when attempting to send message in ACCA for help.
Failed to load content
Sorry, we couldn’t load your informationHave attempted but none worked:
1) Clear Cache
2) log in via different browser
3) Checked timezone, VPN
4) Log in using a different device
5) Log in via phoneWill be doing session CBE in days – where I believe exam docket is not required, but rather logging into myACCA to launch exam is a must? (appreciate confirmation on this)
Thank you
I am also taking the exam remotely and have been provided with a potential solution. If I open the email “ACCA Education: Preparing for ACCA Remote Invigilation Exams” and click on the “system checks” link, it allows me to get to the launch exam link through there. The link is not yet live so won’t know for sure it works intil the morning, but it looks promising.
Yes it was fixed last night – thank you for confirming the problem was resolved!
This is insane – I cant access CBE practice portal or my account. Support line is simply switched off. Surely they were expecting this level of traffic this week?!
Hi, I could not launch my exam this morning. ACCA website crashed and I tried to contact them via form online with no success… Also tried to contact via phone and I succeed after some tries but even the attendant could not cancel my exam because her system was down… She said I should wait to try cancel later via My ACCA or call to office again and book my exam to next week or Mar/2021.
Anyone else with the same dissapointing issue? 🙁
Im not sure what exams you were preparring for. If it was an F level you may be able to rearrange for next week. I was preparing for AAA and got through to the helpline and was advised that i wont be able to reschedule until next March if i have missed my exam.
Yes exact same issue here and response regarding rebooking. Absolutely unacceptable
I know about 5 people having the same issue. It’s making everyone so anxious. Their exam is literally now and they can’t log in. There is absolutely no official communication about the situation to calm students down. It’s quite sad really. After us making all the plans and taking leaves from work and running all the checks.
This is what I was thinking.
However, It’s their fault and it’s very frustraiting.ACCA need to maintain their image and currently they’ve ruined it with being so unprofessional towards the students.
I just could send the request to re book for next week via form online but not sure if will be possible as previously the ACCA inform that only few exams would be possible to re schedule … so, looks like we will only be able to do it again in Mar/21. I will wait and see… frustating …. dissapointed …
I’ve had connectivity issues at the start of my exam at 9:00 am London time. I was in touch with the invigilator through the chat, then my screen was black for several minutes and nothing happened! I had to reschedule my exam to next Monday at 04:45 am!!!!
I’m very frustrated and stressed.
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