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I completed a mitigated circumstance and then emailed the complains team attaching a video of my screen and what had happened and pictures as proof. I then called them up (option 4) and asked for them to confirm receipt, although you get a confirmation. They said they would get back to me within 10 working days. I asked that all this documentation is attached to my claim but also that I get a response from senior management as this is the 3rd time I am having to sit this exam because of technical issues on their end.
Did you select remote? I was able to submit, the confirmation ended in my junk mail for some reason.
I have anxiety just thinking about doing a remote exam again. I am shocked at the lack of empathy and the fact that they do not prepare a paper specifically for those that have technical issues to take the next day.
The irony here is that its an Audit paper, one of the questions that came up was on controls and reputation risk. Clearly ACCA is exempt from this.
Raise a mitigated circumstances. If we all complain about this then something will be done.
Its my 3rd time I am doing this exams with technical issues. I am shocked at the responses you get from the invigilators. I was so upset when they suggested to take the exam in Jun’21 again. The fact they think the only solution is to wait another 3 months to take the exam is sufficient it shocks me.
I took a week off my personal annual leave where I didnt even leave the house for walks because the questions come up are so random.
Please raise mitigated circumstances and complain complaints@accaglobal.com
I went to the normal members one I think option 4. Option 2 the remote help line couldnt get through. When I did get through the line was terrible and we didnt come to a resolution.
I also emailed complaints@accaglobal.com with detail of exactly what had happened. Screen shots of my screen and a video of what happened. Also I raised a mitigated circumstances via my acca.
It was so poor today. I lost half a paper just because of their technical issues. 3rd sitting with technical issues cannot be justified.
I have no idea. But in December session I didn’t withdraw, they automatically credited me as I didn’t take the exam and raised a complaint.
Its shocking that since Jun’20 ACCA has not bee able to run exams efficiently.
I raised a mitigating circumstances and emailed to the complaint team – something needs to be done.
The invigilators are not helpful, their solution is withdraw. It takes months of preparation for these exams. My invigilator hanged up on me, thats how bad. I recorded everything and emailed it to acca.
I have had to book this exam 3 times now!!!
That happened to me in December, its shocking that its an AAA paper and ACCA cannot get their controls in place.
Apparently there were issues today with a lot of candidates. I have had to do this now 3 times due to technical issues. Its so unfair. Its my last exam
Hi,
I saw a post somewhere where you can take AAA on Monday, but I cannot find it?
I am asking ACCA if I can arrange this for Monday? Please can you get back to me.
Anisa
Hi viniciuspecoraro,
How did you rebook? The invigilator didn’t contact me, just over chat and was not helpful at all. Where are you based?
It didnt allow me to rebook. When was the rebook session? Did you do AAA?
Could anyone login, launch OnVue and pass check-in but exam could not launch? If so what error would you get?
Exam did not launch and was revoked for me. Cannot take until Mar’21. So disappointed. There was no support in resolving this.
I cannot believe this happened and no solution or support provided. Did anyone else have the same problem? What error message did they get?
