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Mitigating Circumstances – Central Based Exam PC Restart Issues

Forums › ACCA Forums › General ACCA Forums › Mitigating Circumstances – Central Based Exam PC Restart Issues

  • This topic has 3 replies, 2 voices, and was last updated 1 year ago by Kim Smith.
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • September 24, 2024 at 10:41 am #711713
    neoh0714
    Participant
    • Topics: 15
    • Replies: 11
    • ☆

    Hi Sir,

    In my Sep exam, my computer suddenly turns black screen and restart immediately after the exams started around 1.5 hours. I was panic and shocked due to don’t know my answer got saved by the system or not. Then I raise hand call the invigilator for help, the invigilator take around 2 to 3 minutes to restart my computer and move me to another computer to continue exam. My question is, if i request mitigating circumstances in this case, will this add marks for my case? although it take only 5 minutes of the exam time, but this was seriously impact my emotion and exam mind.

    September 24, 2024 at 10:56 am #711726
    Kim Smith
    Keymaster
    • Topics: 138
    • Replies: 8439
    • ☆☆☆☆☆

    https://www.accaglobal.com/uk/en/student/getting-started/important-dates.html

    As this happened in a centre, you should have raised a centre complaint – but the deadline for that was 10 September The mitigating circumstances closing date was 17 September.

    September 24, 2024 at 11:45 am #711728
    neoh0714
    Participant
    • Topics: 15
    • Replies: 11
    • ☆

    Hi sir,

    I have actually do the MCR before due date and raise this issue in exam feedback, just wondering whether will have marks adjustment in my case

    September 24, 2024 at 5:06 pm #711731
    Kim Smith
    Keymaster
    • Topics: 138
    • Replies: 8439
    • ☆☆☆☆☆

    All mitigating circumstances are considered by a panel to ensure consistency and fairness. Some allowance will be made for any disruption – however, this can only be a few marks at most (not “handfuls”)

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