Aims included : investment in employees,continously improving performance,pride in brand.
These seemed to be ignored in examiner answer:
Can i suggest:
– Amount spent in training – Employees -Kaizen goals – Continously improving performance -Pride in brand – Customers reply on survey question “Will you confidently recommend Kolmog to friend? “
Innovation and learning: – Amount spent in training Could cover both internal business processes and innovation and learning: -Kaizen goals – Continously improving performance Customer perspective: loyalty/pride in brand; recommendations.