Forums › Ask ACCA Tutor Forums › Ask the Tutor ACCA APM Exams › Building Block -Flexibility
- This topic has 1 reply, 2 voices, and was last updated 8 years ago by
Ken Garrett.
- AuthorPosts
- April 25, 2016 at 2:15 pm #312628
1-No of customers per waiter in a resturant seems to measure “Coping with demand aspect”.
2-Waiting time for customer for haircut suggests both “speed” and “coping with demand”
Understanding is right?
April 25, 2016 at 7:00 pm #312656I think that defining and measuring flexibility is one of the hardest parts of the building block.
I think ‘flexibility’ implies change and adaptation to circumstances.
So, I’m not sure that customers per waiter necessarily captures that. I might be better measured by looking at customer waiting times in slack compared to busy periods to indicate that if things were busy more staff could be drafted in.
This is really what you are saying in your hairdressing example. You need an acceptable waiting time (speed) for every demand condition. So again, being able to call on more staff suggests flexibility.
In the UK some approaches to this type of flexibility are controversial. Some employees are on ‘zero hours’ contracts where employers are not obliged to offer their employees any hours of work (or any pay). Employees are effectively held on standby.
- AuthorPosts
- You must be logged in to reply to this topic.