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Balance scorecard

Forums › Ask ACCA Tutor Forums › Ask the Tutor ACCA PM Exams › Balance scorecard

  • This topic has 3 replies, 2 voices, and was last updated 3 years ago by John Moffat.
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • April 17, 2022 at 11:15 am #653468
    hermela
    Participant
    • Topics: 18
    • Replies: 7
    • ☆

    If an airline asses its arrival time, is the airtime measure customer perspective or internal business perspective? I guess internal business perspective because this perspective deal with productivity and efficiency which the air line is checking its efficiency as i say. What is ur comment on this question sir

    April 17, 2022 at 11:21 am #653471
    John Moffat
    Keymaster
    • Topics: 57
    • Replies: 54671
    • ☆☆☆☆☆

    It is more a customer perspective because it will affect the satisfaction of the customer. (Efficiency etc might be factors involved in achieving better arrival times, but they would be looked at separately. For example, flying more slowly might be more efficient because maybe they would use less fuel and therefore save money. However that would not make the customers happy if it meant that their flight arrived late.)

    April 17, 2022 at 6:50 pm #653508
    hermela
    Participant
    • Topics: 18
    • Replies: 7
    • ☆

    I dont have an my word to thank you sir

    April 18, 2022 at 10:04 am #653720
    John Moffat
    Keymaster
    • Topics: 57
    • Replies: 54671
    • ☆☆☆☆☆

    You are welcome.

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • The topic ‘Balance scorecard’ is closed to new replies.

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