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If an airline asses its arrival time, is the airtime measure customer perspective or internal business perspective? I guess internal business perspective because this perspective deal with productivity and efficiency which the air line is checking its efficiency as i say. What is ur comment on this question sir
It is more a customer perspective because it will affect the satisfaction of the customer. (Efficiency etc might be factors involved in achieving better arrival times, but they would be looked at separately. For example, flying more slowly might be more efficient because maybe they would use less fuel and therefore save money. However that would not make the customers happy if it meant that their flight arrived late.)
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