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Kolmog June 13 iii) – BSC

Forums › Ask ACCA Tutor Forums › Ask the Tutor ACCA APM Exams › Kolmog June 13 iii) – BSC

  • This topic has 1 reply, 2 voices, and was last updated 9 years ago by Ken Garrett.
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    Posts
  • May 27, 2016 at 4:21 pm #317525
    zulfi245
    Member
    • Topics: 65
    • Replies: 38
    • ☆☆

    Aims included : investment in employees,continously improving performance,pride in brand.

    These seemed to be ignored in examiner answer:

    Can i suggest:

    – Amount spent in training – Employees
    -Kaizen goals – Continously improving performance
    -Pride in brand – Customers reply on survey question “Will you confidently recommend Kolmog to friend? “

    May 27, 2016 at 5:02 pm #317540
    Ken Garrett
    Keymaster
    • Topics: 10
    • Replies: 10599
    • ☆☆☆☆☆

    Those are fine:

    Innovation and learning: – Amount spent in training
    Could cover both internal business processes and innovation and learning: -Kaizen goals – Continously improving performance
    Customer perspective: loyalty/pride in brand; recommendations.

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