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Dec 2013 1(iv)-Lopten

Forums › Ask ACCA Tutor Forums › Ask the Tutor ACCA APM Exams › Dec 2013 1(iv)-Lopten

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  • March 5, 2016 at 4:05 pm #303633
    cpboon
    Member
    • Topics: 19
    • Replies: 29
    • ☆

    Hi,
    May I know why KPI , total quality costs view as suitable KPI for use in planning rather than controlling?

    Any example KPI for use in controlling ? Isn’t delivery time , no.of customer complaint?

    Thanks

    March 5, 2016 at 7:00 pm #303677
    Ken Garrett
    Keymaster
    • Topics: 10
    • Replies: 10540
    • ☆☆☆☆☆

    I can’t see where the ACCA answer suggests that total quality costs are planning. I would think they are controlling.

    You other examples are planning too.

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