Dec 2013 1(iv)-Lopten

This topic has 1 reply, 2 voices, and was last updated 10 years ago by Ken Garrett.

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March 5, 2016 at 4:05 pm #303633
cpboon
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Hi,
May I know why KPI , total quality costs view as suitable KPI for use in planning rather than controlling?

Any example KPI for use in controlling ? Isn’t delivery time , no.of customer complaint?

Thanks
March 5, 2016 at 7:00 pm #303677
Ken Garrett
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I can’t see where the ACCA answer suggests that total quality costs are planning. I would think they are controlling.

You other examples are planning too.
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