Forums › Ask ACCA Tutor Forums › Ask the Tutor ACCA PM Exams › Kaplan and Norton & Bal Score Card
- This topic has 2 replies, 2 voices, and was last updated 9 years ago by John Moffat.
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- April 10, 2015 at 7:46 am #240728
Good morning,
i am getting confused in questions that ask to state/perform non financial perf measures.
i do not know weather to explain the points as stated in Kaplan and Norton or use the 4 measures as stated in the Balance score card
What are the key points to distinguish weather to use one of the two methods?
thanks
Lee
April 10, 2015 at 7:27 pm #240817It really depends on the question.
Questions can ask you specifically about Kaplan and Norton, or about Fitzgerald and Moon.
However, if they simply ask for non-financial performance measures, then it is not the case that you need to refer to either of the above – you need to think of measures that are applicable to the particular business. For example, if it is a train business, then a relevant non-financial measure may be the % of trains that arrive on time.
April 10, 2015 at 7:27 pm #240818It really depends on the question.
Questions can ask you specifically about Kaplan and Norton, or about Fitzgerald and Moon.
However, if they simply ask for non-financial performance measures, then it is not the case that you need to refer to either of the above – you need to think of measures that are applicable to the particular business. For example, if it is a train business, then a relevant non-financial measure may be the % of trains that arrive on time.
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