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Good morning,
i am getting confused in questions that ask to state/perform non financial perf measures.
i do not know weather to explain the points as stated in Kaplan and Norton or use the 4 measures as stated in the Balance score card
What are the key points to distinguish weather to use one of the two methods?
thanks
Lee
It really depends on the question.
Questions can ask you specifically about Kaplan and Norton, or about Fitzgerald and Moon.
However, if they simply ask for non-financial performance measures, then it is not the case that you need to refer to either of the above – you need to think of measures that are applicable to the particular business. For example, if it is a train business, then a relevant non-financial measure may be the % of trains that arrive on time.
It really depends on the question.
Questions can ask you specifically about Kaplan and Norton, or about Fitzgerald and Moon.
However, if they simply ask for non-financial performance measures, then it is not the case that you need to refer to either of the above – you need to think of measures that are applicable to the particular business. For example, if it is a train business, then a relevant non-financial measure may be the % of trains that arrive on time.
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