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Kaplan and Norton & Bal Score Card

LTLee Taylor11y ago
Good morning, i am getting confused in questions that ask to state/perform non financial perf measures. i do not know weather to explain the points as stated in Kaplan and Norton or use the 4 measures as stated in the Balance score card What are the key points to distinguish weather to use one of the two methods? thanks Lee
John MoffatJohn MoffatTutor11y ago#1
It really depends on the question. Questions can ask you specifically about Kaplan and Norton, or about Fitzgerald and Moon. However, if they simply ask for non-financial performance measures, then it is not the case that you need to refer to either of the above - you need to think of measures that are applicable to the particular business. For example, if it is a train business, then a relevant non-financial measure may be the % of trains that arrive on time.
John MoffatJohn MoffatTutor11y ago#2
It really depends on the question. Questions can ask you specifically about Kaplan and Norton, or about Fitzgerald and Moon. However, if they simply ask for non-financial performance measures, then it is not the case that you need to refer to either of the above - you need to think of measures that are applicable to the particular business. For example, if it is a train business, then a relevant non-financial measure may be the % of trains that arrive on time.
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