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A company uses TQM and has recorded the following costs quality for a period.
staff training $8,000
inspection $12,000
Warranty claims $20,000
Rework of faulty items detected before delivery $15,000what would be the net benefit of spending extra
A $2,000
B $3,200
C $5,000
D $6,200
The answer is B, but to my understanding,the information provided is not enough to answer the question.
the question is on BPP Revision kit Dec, 2011-Dec 2012 page 105.
pls, kindly help me outI do not have that Revision Kit, but if you have typed the question correctly then there is certainly not enough information.
I would suggest that you get a current edition of the Revision Kit – the format of the exam is now different that it was.
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