The lecture video does not appear

This topic has 6 replies, 2 voices, and was last updated 8 years ago by opentuition_team.

Viewing 7 posts - 1 through 7 (of 7 total)

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March 18, 2014 at 9:38 am #162571
Linh
- Topics: 1
- Replies: 2
I could not open the lecture for F5 and F9 while P2 is ok. The videos did not appear. I tried with Chrome and Safari but both not work. I also did delete all caches and refreshed the pages but not working either. Very appreciate your help for this issue.
March 18, 2014 at 9:54 am #162572
opentuition_team
Keymaster
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Enable javascript
(although it should be enabled by default…)
If you are trying to access lectures in the office – your corporate internet firewall maybe to blame.. check with your IT department
March 18, 2014 at 10:28 am #162576
Linh
- Topics: 1
- Replies: 2
No, I’m accessing it from home and the javascript is enabled. I just installed firefox to try and yet, nothing happened.
March 18, 2014 at 10:37 am #162577
opentuition_team
Keymaster
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I can only suggest that you contact your internet provider (send them the link to one of the pages with the video, and ask them to check at their end why they video does not work
March 18, 2014 at 4:20 pm #162599
Linh
- Topics: 1
- Replies: 2
I will do so then. Thank you very much for your help.
March 18, 2014 at 7:14 pm #162616
opentuition_team
Keymaster
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well, please come back after you hear from them..
my guess is, your pc is behind a firewall which is blocking the video stream

if you can, try and access the lectures from another location, friends house/ on PC or smartphone etc..
March 18, 2014 at 7:16 pm #162617
opentuition_team
Keymaster
- Topics: 1111
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One last thought… do you have any ad block or pop up block software installed on your PC? this can also block video streaming,..
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