- This topic has 2 replies, 2 voices, and was last updated 12 years ago by
.
-
Posts
-
Kindly sir,
Tell me the application of DMAIC,Apllication not clear at allWhat we hav write in define customer requirment, & how can we identiffy
What measures should I write
How to find the root cause
and finally control process in this step which things should i mention
DMAIC is a way of obtaining quality improvements.
Define: what do customer’s value or require as quality? It could be fast, flexible delivery, low rejection rates, fast response to queries, fast response to servicing of machinery.
Measure: how are we doing now with respect to these requirements?
Analyse: why are we falling short?
Improve: try out a solution to improve performance and move towards the required target.
Control: keep an eye on costs, time and whether the original requirements are still relevant or achievable.
This is likely to be asked as a scenario-type question, so you would angle your answer to make use of information in the question.
- You must be logged in to reply to this topic.