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Forums › Ask ACCA Tutor Forums › Ask the Tutor ACCA AA Exams › Relaunch

  • This topic has 5 replies, 2 voices, and was last updated 4 years ago by Kim Smith.
Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • June 18, 2021 at 10:13 am #625651
    Frooti
    Participant
    • Topics: 92
    • Replies: 83
    • ☆☆

    I had given exam in mid way, there came a notification of update something related to it. I clicked ok on that then while doing exam I was automatically logged out of pearson , then I relaunched the exam and every answer that i had selected or typed was same to same. Even timer restarted from same time. There was no technical issue after that . I asked proctor will everything be fine and he replied yes . Do I need to do anything now or is there something to worry as I have successfully completed exam and submitted it.

    June 18, 2021 at 11:04 am #625658
    Kim Smith
    Keymaster
    • Topics: 135
    • Replies: 8309
    • ☆☆☆☆☆

    See the bottom of this page – I think you can in any case report the interruption as a mitigating circumstance – see the bottom of the page:
    https://www.accaglobal.com/an/en/student/exam-entry-and-administration/computer-based-exams/remote-session-exams/on-exam-day/troubleshooting-guidance.html

    I know my heart would flip if I was bounced out of an exam that was in progress.

    June 18, 2021 at 11:18 am #625665
    Frooti
    Participant
    • Topics: 92
    • Replies: 83
    • ☆☆

    But that didn’t affected my performance , I completed each and every thing on time and did well. Still shall I write mitigation report ?

    June 18, 2021 at 12:05 pm #625669
    Kim Smith
    Keymaster
    • Topics: 135
    • Replies: 8309
    • ☆☆☆☆☆

    Then don’t – it’s entirely up to you. I say you “can” because de facto you were interrupted by a technical issue, that doesn’t mean you have to.

    June 18, 2021 at 12:17 pm #625671
    Frooti
    Participant
    • Topics: 92
    • Replies: 83
    • ☆☆

    and why launch exam button is still coming even when I have completed my exam

    June 18, 2021 at 1:12 pm #625674
    Kim Smith
    Keymaster
    • Topics: 135
    • Replies: 8309
    • ☆☆☆☆☆

    I can’t replicate individual student’s experiences – I have no reason to launch the exam software. I suggest contact ACCA directly https://www.accaglobal.com/vn/en/footer-toolbar/contact-us.html if it’s a nuisance.

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