Forums › Ask ACCA Tutor Forums › Ask the Tutor ACCA PM Exams › Question June 2013 No 2 Squarize
- This topic has 9 replies, 2 voices, and was last updated 6 years ago by John Moffat.
- June 1, 2016 at 10:51 am #318604
I would like to know if i can mention training staff as goal, to handle customer complaint at once under performance measurment and Training staff to be more efficient in order to reduce customer cancelling their contract as explanation under INTERNAL PERSPECT??
Thxx sir.June 1, 2016 at 3:30 pm #318643
Training itself would not be a goal – it could be a way of trying to achieve a goal.
So more training could certainly mean they handle complaints better. But the goal would be to reduce the number of complaints. As a performance measure you could therefore have put “number of hours of staff training on how to handle complaints” (because the performance measure has to be something that can actually be measured).June 1, 2016 at 7:23 pm #318718
please let me know if:
For customer perspective
GOAL :Reduce customer complaint
Performance measurement :Number of complaints per thousand calls
Explanation : average rate of unsatisfied customer.
Will it be ok??June 1, 2016 at 8:28 pm #318731
That is certainly OK 🙂June 2, 2016 at 3:38 pm #318894
great sir thank you..June 2, 2016 at 6:15 pm #318926
You are welcome 🙂June 7, 2016 at 12:56 pm #320282
There is a question JUN 2012 “Sauce Co manufactures and sells cartons of cooking sauce………….”
Is it still in syllabus.. can we expect to have these type of questions??
Thank you sirJune 7, 2016 at 2:17 pm #320315
Calculations on time series and regression analysis were both removed from the syllabus several years ago. They are a Paper F2 topic.
(That is why they are not covered in our free lectures for F5 🙂 )June 7, 2016 at 3:10 pm #320356
Thank you sirJune 7, 2016 at 3:42 pm #320393
You are welcome 🙂
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