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November 16, 2019 at 8:54 am #552749
farhaanm
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Why is percentage of policies renewed for a general insurance company considered as customer satisfaction perspective?
November 16, 2019 at 10:29 am #552765
John Moffat
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If customers were not satisfied then they would not renew with the company but would instead use a different company.

Therefore a higher % of people renewing policies is a possible indicator of higher satisfaction.
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