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Quality of Service

Forums › Ask ACCA Tutor Forums › Ask the Tutor ACCA APM Exams › Quality of Service

  • This topic has 1 reply, 2 voices, and was last updated 9 years ago by Ken Garrett.
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  • May 10, 2016 at 8:12 pm #314492
    meaow01
    Member
    • Topics: 23
    • Replies: 36
    • ☆☆

    There was a question about Dog Care company asking to suggest Metrics for ” quality of service”.

    Would it be wrong to suggest Dogs per Supervisor ( as company used to supervise dogs when owners leave them to company). idea behind it is close supervision.

    I think Dogs per supervisor kind of suggests resource utilization.but would you conclude it wrong for quality of service.

    Aim of this question is to understand that sometimes resource utilization indicates quality of service client/customer is getting.is it appropriate?

    May 10, 2016 at 10:56 pm #314504
    Ken Garrett
    Keymaster
    • Topics: 10
    • Replies: 10653
    • ☆☆☆☆☆

    That could be OK – it rather depends on who notices the quality: the dogs or their owners!

    That is a difficult part of the question – and it’s an old question and rather odd. I wouldn’t worry about it to much if I were you.

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