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Really confused!!!
I’ve seen these terms used almost interchangeably, is there a difference between them?
I was coming to the idea there wasn’t, then I remembered that Benefits can be assessed using Observable, Measurable, etc while Objectives are set using SMART.
I thought that objectives lead to benefits? e.g. An objective (SMART) would be to introduce an accounts package, and a benefit (OMQF) would be better management information (M), and staff morale perhaps (O)?
This seems to make sense when you have a post implementation review – did the accounts package work? then a benefits realisation review – are staff happier? However reviewing Kaplan, they have a benefits dependency framework that suggests it’s the other way round… benefits lead to objectives?
And so what the heck is a deliverable?
This maybe obvious but I can’t see the wood for the trees anymore.
Thanks!
Hi Mixer, thanks for reply.
I couldn’t open your link (something about a restriction) but I looked in the BPP text book and noticed their direction arrows in their dependency framework point from objectives to benefits, but they point the opposite way in Kaplan’s!
BPP makes more sense to me.
Your explanation of deliverables makes sense, thanks.
I’m going to take it that deliverables support objectives which support benefits. Although the lines are blurry at times.
As Grommit suggested on the other forum – that’s my story and I’m sticking to it.
All the best for Monday!
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Hi Sky
No problem , don’t let those blurry lines get the better of you !
Best of luck for Monday.
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