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Hi
for question 38 in the pre-Mar24 Mock exam
it is asking(e) Discuss the problems involved in setting targets for customer service.
Can we say it is the same thing as the problems of target costing for service industries,
Thanks,
The problems involved in setting targets for customer service are not the same as the problems of target costing for service industries, they are related to the unique characteristics of services, such as intangibility, simultaneity, variability, perishability, and the absence of transfer of ownership
Setting targets for customer service focuses on determining and achieving specific goals related to customer satisfaction and service quality.
Customer service is often subjective, making it difficult to establish specific and measurable targets. Balancing Quantity and Quality is difficult. Customer service targets can be influenced by external factors beyond the control of the organisation, such as market fluctuations etc……
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