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Hello, 74 COD ELECTRICAL MOTORS part c,
the question requires to evaluate the current KPIs and add additional KPIs on OPERATIONAL performance measure. But, the answer stated both operational activities & tactical activities of performance pyramid.
I think that it should be included 4 aspects: Delivery, quality, cycle time and waste rather than 3 aspects: client satisfaction, flexibility, productivity.
Thanks and hope to see your explanation.
You would be fine with those.
The ACCA answer had satisfaction, flexibility and productivity.
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