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Quotations have been sent to clients either late or containing errors. The department concerned has responded that it is understaffed, and a high proportion of current staff has recently joined the firm. The performance of this department is to be carefully monitored.
Which ONE of the following non-financial performance indicators would NOT be an appropriate measure to monitor and improve the department’s performance?A) Percentage of quotations found to contain errors when checked
B) Percentage of quotations not issued within company policy of three working days
C) Percentage of department’s quota of staff actually employed
D) Percentage of budgeted number of quotations actually issued
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Hello tutor!!D is the right answer.
Okay so I understand that why not Option D would be appropriate measure but I choose option C which also should not be appropriate measure but they are saying that it can be. I’m wondering that how % of staff actually employed would be appropriate measure to monitor and improve performance ?
Could you please explain me ?C is close to being correct (although D is certainly the better answer). However the % of the quote actually employed does not directly affect the number of errors and late quotations.
“C is close to being correct”
It means you are saying that C is also correct answer but D is more correct.
Right?No. I am saying that C is nearly correct but not completely and only D is completely correct.
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