Hi there, I was doing a MTQ question on the ACCA main site. Here is the data for the question concerned.
Nicholson Co
Operating data for the year ended 30 November 20X0
Sales revenue
$480 million
Sales attributable to new products
$8 million
Average capital employed
$192 million
Profit before interest and tax
$48 million
Average numbers of customers
1,960,000
Average number of telephones returned for repair each day
10,000
Number of bill queries
12,000
Number of customer complaints
21,600
Number of customers lost
117,600
Average number of telephones unrepaired at the end of each day
804
One of the Questions is: Average wait for a telephone repair.
The answer given by the paper's answer page is 29-30 days. I cannot for the life of me work this out. There doesn't seem to be any way to make it.
Thanks.
Paul
Ask the Tutor ACCA MA
Performance Management Question
11y ago#110,000 telephones are return each day for repair, and 804 remain unrepaired at the end of each day. Assuming 365 days in a year, it means the average wait is 804/10,000 x 365 = 29.3 days.
Holy Moly, I did that calculation and didn't get that answer. I must have been pretty tired and mis-entered the number of zeroes which ended up confusing me, so I started doing other calculations. Feeling stupid now :P
Thanks very much,
Paul
11y ago#3No problem - it often happens to me as well :-)
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