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Performance management

Forums › Ask ACCA Tutor Forums › Ask the Tutor ACCA MA – FIA FMA › Performance management

  • This topic has 3 replies, 3 voices, and was last updated 3 years ago by John Moffat.
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • July 14, 2019 at 8:45 am #522986
    aamir12
    Member
    • Topics: 18
    • Replies: 13
    • ☆

    Vixen Co is an internet-based retailer of books and music. It believes that the factors critical to the success of its business are the:

    1)Number of people visiting its website
    2)Conversion of website visits into orders
    3)Amount of time it takes to deliver an order to a customer
    4)Level of customer satisfaction with the way in which it deals with
    customer returns

    Results for the most recent year are given below:

    -website visits. 5,000,000
    -Value of customer orders placed. $30,000,000
    -Average value per order placed. $20
    -Average value of undelivered orders at $411,000
    the end of each day.
    -Number of orders returned. 150,000
    -Number of complaints about the returns process. 1,000

    Customers place a maximum of one order per visit to the website. The company operates for 365 days per year.

    Calculate the following for vixen co for the most recent year.

    the average number of website visits per day____________ visits.
    (to the nearest whole number)

    the conversion rate of website visits into orders _________________ %
    (to the nearest whole number)

    the average delivery time per order ____________ days
    (to the nearest day)

    the percentage of customer returns made ______________%

    Sir my question is how to solve this type of question I have tried to solve but I don’t understand how to solve it.

    need your help.

    July 14, 2019 at 11:28 am #523028
    John Moffat
    Keymaster
    • Topics: 57
    • Replies: 54659
    • ☆☆☆☆☆

    I am puzzled as to your problem, because the wording of the questions says what needs to be done.

    The average number of visits per day is the total number of visits divided by 365.

    The conversion rate is the number of orders placed as a % of the number of visits.

    The average delivery time is the number of undelivered orders divided by the orders per day.

    The % of returns is the number returned as a % of teetotal number of orders placed.

    April 22, 2022 at 11:42 am #654261
    nishii
    Member
    • Topics: 0
    • Replies: 3
    • ☆

    please show the calculation

    April 22, 2022 at 3:35 pm #654298
    John Moffat
    Keymaster
    • Topics: 57
    • Replies: 54659
    • ☆☆☆☆☆

    No. This forum does not exist to simply provide full worked answers to typed out questions. It is to answer any queries arising from watching our free lectures and to explain anything that is not clear in the answers in the Revision Kit.

    I assume that you have watched all of our free lectures and that you do have a Revision Kit from one of the ACCA Approved Publishers?

  • Author
    Posts
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