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Forums › Ask ACCA Tutor Forums › Ask the Tutor ACCA PM Exams › People’s Bank March/June 2017
Hello Sir
I went through Your Kaplan and Norton’s BSC model Lecture and understood the concept. The above qn asks :
a. Why this approach is more useful to measure people’s bank than traditional approach?
When i went through model answer, i felt quite vague. So i pointed out aome points which i am not sure if right. Please advise:
1. More customer focussed
2. Vision beyond making money
3. Male a difference to community they serve
4. Working for social cause
Also employees are given training, efficient And aimple internal process, satisfied customers, making business simple & clear & specific communication
All leads to Longbterm success than traditional financial measures focus only on Short term.
Yes – the points you make are fine 🙂