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The question is asking a Justification to implement the scheduling of appointment (process one) with a commercial off-the-shelf solution rather than developing a bespoke solution.
When I read the answer to this question. they are talking about software I don’t under why they talking about software rather a housing. The scenario has not mentioned any software. That is my confusion.
1 The question mentions an automated system: that must mean computerised.
DHA has already assessed this process and decided that an automated approach would be more efficient. Although a bespoke solution was considered, it is currently envisaged that an off-the-shelf scheduling system would be more appropriate.
2 b(ii) Uses the word package:
Explain any risks associated with the commercial off-the-shelf package based approach and discuss how each risk might be handled.
3 Building houses is not on the syllabus. Package v Bespoke software is.