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Dear Mr. John,
Good day.
A hospital wishes to establish a performance measurement for its ‘quality of care’, and in particular its adherence to appointment times for patients receiving medical checks.
Which of the following performance measurements would be the most suitable for this purpose?
a) Average length of appointments
b) Average number of appointments per day
c) Average number of days from making an appointment to the appointment date
d) Average waiting time at the hospitalI select options c) when the answer is d). Please advice why answer is d) and not c)
Thank you for your kind advice.
Warmest Regards,
Eric LamThe question asks about whether the hospital is sticking to the appointment times.
So it is not asking how long it takes to get an appointment. It is asking whether you actually get seen by the hospital at the agreed time of the appointment.
If you make an appointment to be seen at 10:00 (for example) then you expect to be seen at 10:00 and not have to sit waiting until (say 11:00).
That is what (d) is checking – you should not have to wait past the time of the appointment.Dear Mr. John,
Thank you for the clear explanation and well noted.
God blessed you and family abundantly.
Warmest regards,
Eric Lam
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