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May I know the difference between non financial performance indicators and qualitative indicator?
Non-financial could be volume produces, percentage of items reworked, staff levels, staff utilisation. Numerically expressed by not financial.
Qualitative: items that are not easy to quantify: morale, customer satisfaction, innovation,
if i want to measure innovation, i use no. of new products to measure it. Is this non financial or qualitative measure? as i can measure no of products but it is for measuring innovation?