Key Characteristics of services.....

Q1: You need to watch the free lecture - I cannot type it out here :-) Q2: I am not sure what you mean - the first one should be "input/output analysis". (They are all explained in the free lecture notes) Q3: It should read ".....is limiting the rate of production". Again the free lecture on throughput accounting will help you. Q4: Causes cost to change is correct. For example, if the cost driver is the number of set-ups, then the more set-ups there are then the more the cost will be. The free lecture on ABC will help you.