Forums › Ask ACCA Tutor Forums › Ask the Tutor ACCA APM Exams › June 2015 Q3 (Not Clear)
- This topic has 1 reply, 2 voices, and was last updated 6 years ago by Ken Garrett.
- June 3, 2016 at 2:23 pm #319139teme2009Member
- Topics: 7
- Replies: 15
I tried to attempt q3 of June 2015 but found somehow vague. For instance in (b) it requires to calculate a suitable KPI for the CSFs under the customer perspective. However, the scenario itself states that the CFO didn’t finalize the CSF for the customer perspective and the CSFs are under question. Are we supposed to develop a suitable CSF and related KPIs as well or why we are requested to calculate a suitable KPI for a wrong CSF?
Under q(c) it requires to comment on the reward system of Victoria…but the concerns mentioned in the scenario by the shareholders and the operational managers don’t have sufficient ground. So are we expected to give advice on a hypothetical basis, like if bonuses are set by the senior management, etc…
Thank you and look forward to hearing from youJune 3, 2016 at 6:39 pm #319186Ken GarrettKeymaster
- Topics: 10
- Replies: 10221
All you can do is invent suitable csfs and metrics (KPIs).
I don’the understand your second point. There are complaints about how bonuses are currently set and you are asked to give advice.
See the model answer.
- You must be logged in to reply to this topic.