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Jamair Co (2014-december)

Forums › Ask ACCA Tutor Forums › Ask the Tutor ACCA PM Exams › Jamair Co (2014-december)

  • This topic has 1 reply, 2 voices, and was last updated 11 months ago by John Moffat.
Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • October 25, 2022 at 8:08 pm #669968
    maximus07
    Participant
    • Topics: 446
    • Replies: 437
    • ☆☆☆☆

    Hello professor, hope you are fine.

    In Part B,
    I assigned goal as
    Customer Perspective : Cleanliness
    Internal business perspective: On time arrival
    I saw answer which shows both are interchanged. Cleanliness for Internal perspective and on time arrival for Customer service.
    I am confused that how I did wrong because customer perspective can be dependent on cleanliness of flight therefore organisation even conducted survey for that.
    Internal business operations can be managed better so that plane can be on time. Please help thank you.

    October 26, 2022 at 8:38 am #670008
    John Moffat
    Keymaster
    • Topics: 56
    • Replies: 53174
    • ☆☆☆☆☆

    Don’t worry.

    The answer is only a suggested answer and you would still get credit for what you have done provided that you gave an explanation (as required by the question) 🙂

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