- June 11, 2021 at 1:41 pm #624671
I checked in at 4;15 sharp, but there was a huge queue of 350 ahead of me. After about 45 mins when it was my turn, it recalculated and there was another 280 ahead of me!!!
and then, when I finally got in, I could see myself in the monitor, but the greeter could not. He called me on my phone and asked me to close and reopen onvue, but now it says the check in window is closed!!!!!!
I dont know what to do, Im freaking out. I dont know how to contact ACCA eitherJune 11, 2021 at 1:43 pm #624672
I prepared for AFM for MONTHS. And was hoping to be done with it in June since I have many other things lined up in the coming months that is contingent on these results
I’m utterly disappointed and outraged at how poorly ACCA is handling remote examsJune 11, 2021 at 1:44 pm #624673
PLEASE PLEASE help. How do i go ahead with this??????????June 11, 2021 at 1:48 pm #624674
There is an option to withdraw that is now showing up – what does that mean? Will I be able to reschedule the exam for a later time today?June 11, 2021 at 6:10 pm #624775aamir2111Member
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Hi. I had the same issue as well. Apparently there system in India could not handle the traffic!
I was meant to take the AFM exam at 2:30pm IST today. Despite trying to launch the exam at 2:00pm, I have had no luck. I was being put in que (over 350+ position) for my exam to launch. And once it was my turn, I would get a message saying there was a connection issue and would put me back again in the queue.
After trying for nearly 2 hours, I finally had a pop-up message from the invigilator saying there was an issue with the webcam and that I must re-launch the OnVue app. I spoke to the tech support team as well (4 times on and that too on an international call). The team said, “there is a “technically issue” in India as they have lots of students trying to login and there is also congestion due to heavy rains. I should keep trying until the exam ends. And if the problem persists, I have no option but to withdraw from the exam and re-schedule for the next session, which would be 3 months later”. Accordingly I kept trying to launch the exam for the entire 3:20 window but unfortunately had no luck. I did connect with numerous other students from India who had the same issue.
My point being, ACCA has been hosting remote sessions for nearly a year now. It is so not right to say that there are technical issues due to heavy traffic. I mean, considering ACCA is such an esteemed and professional body, I would have expected them to have a certain level of planning and contingency plans. You already knew the number of students planning to take the exams, you accordingly should have upgraded your systems and the network!
Simply stating that the student must reschedule an exam for the next session which will be conducted 3 months later is just not right. As such exams are quite challenging, having to go through sleepless nights and preparing all over is nothing less than mentally exhausting and much severe pain. I simply am not ready to go through the cycle all over and reschedule to the next session. And even if I agree to re-schedule, what guarantee do I have that such “technical issues” will not be repeated. I mean, at the very least you can allow candidates to re-book the exam within a day’s time or a week. Preparing all over is no joke and I certainly am not up for it.
It is such a shame that I am unable to re-book the exam now. I also fear that if I have to re-book the exam 3 months later, the issue may persist and again I may end up with the same issue. Also it goes without saying that it greatly impacts my career planning. I just wish you could have allowed students to re-book an exam within a day or week in case of such issues, instead of putting in pain to prepare all over. This is such a setback and a major disappointment. I always took pride in being an ACCA student but unfortunately this incident has truly exhausted and mentally traumatized me.June 16, 2021 at 4:57 am #625381
I had initially planned on writing this exam in March but found that the location for the CBE was in a remote location on the outskirts of the city (Bangalore), and knew for a fact that if something untoward were to happen on exam day, ACCA would wash their hands clean off which would result in them not even refunding the exam fees.
And so I decided i would wait it out until June – which was a complete disaster.
I wholeheartedly agree with you on how they should’ve sorted out the issues with remote exams by now since they’ve been running these exams for over a year now. It seems like the professional body that touts quality assurance and checks in their study material does not follow it in practice.
I didn’t even bother trying to connect with customer support since I’ve had terrible experiences with the same in the past.
Where in India did you write your exam from?June 16, 2021 at 5:02 am #625382
What I don’t understand is that they had all the info about how many students were going to log in for the exam before hand and yet this happened. Simply goes to show that they did not even try to check early on if their servers were capable of handling the traffic. They had every opportunity to rectify the issues and make sure there are no disruptions on exam day, but they completely neglected to do so.
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