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Internal benchmarking

Forums › Ask ACCA Tutor Forums › Ask the Tutor ACCA APM Exams › Internal benchmarking

  • This topic has 2 replies, 2 voices, and was last updated 4 years ago by akka17bakka.
Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • October 20, 2020 at 7:20 pm #590842
    akka17bakka
    Participant
    • Topics: 105
    • Replies: 99
    • ☆☆☆

    Hello Tutor,

    In Kaplan book, one of the disadvantages of Internal Benchmarking is, ” It often involves non-financial data which can be less robust”.

    I don’t get this part, please can you explain that to me?

    Thank you.

    October 20, 2020 at 10:46 pm #590882
    Ken Garrett
    Keymaster
    • Topics: 10
    • Replies: 10589
    • ☆☆☆☆☆

    I think they mean non-numeric benchmarking. For example, non-financial could include % rejects or days employees’ absence. These are perfectly robust (reliable) to measure.

    However, once you stray into measures like employee attitude or customer relations there is more subjectivity.

    I don’t think it’s a disadvantage of internal benchmarking just a warning to be careful when interpreting the results. It is obviously important to be able to compare different branches’ relationships with customers and there is no way round subjectivity even if you could have external information about competitors’ relationship with customers.

    October 25, 2020 at 12:06 am #593055
    akka17bakka
    Participant
    • Topics: 105
    • Replies: 99
    • ☆☆☆

    Okay. Thank you Tutor.

    God bless.

  • Author
    Posts
Viewing 3 posts - 1 through 3 (of 3 total)
  • The topic ‘Internal benchmarking’ is closed to new replies.

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