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Improving Processes

Forums › Ask ACCA Tutor Forums › Ask the Tutor ACCA SBL Exams › Improving Processes

  • This topic has 3 replies, 2 voices, and was last updated 8 years ago by Ken Garrett.
Viewing 4 posts - 1 through 4 (of 4 total)
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  • November 17, 2016 at 9:19 pm #349677
    ahmed9729
    Member
    • Topics: 66
    • Replies: 60
    • ☆☆

    How should I approach those type of questions where they ask us to improve processes (eg: Customer support system)

    I dont know any model or any concept for these type of questions. Are these questions merely the use of common sense only?

    November 19, 2016 at 9:14 am #349956
    Ken Garrett
    Keymaster
    • Topics: 10
    • Replies: 10594
    • ☆☆☆☆☆

    There is no particular model and your approach will rely largely on common sense. In general:

    1 Look at the order in which operations are carried you to see if it is logical.

    2 Try to reduce transfers of material or information between different departments as this introduces delay, potential errors and makes work for two people: sender and received.

    Sometimes reorganising the sequence of procedures will give simplification. Also consider if several tasks could be sensibly combined within one department rather than being spread over several. The emphasis in this paper is primarily on efficiency, not primarily on internal control.

    November 19, 2016 at 10:49 am #349970
    ahmed9729
    Member
    • Topics: 66
    • Replies: 60
    • ☆☆

    Oh alright
    So in my understanding, you have to see which activities are not adding “value” to the process and try to minimize the “gaps and disconnects” between departments and also try to “simplify” the process.
    It is clear to me now. I guess such type of questions can only be understandable and mastered through practice only

    November 19, 2016 at 3:57 pm #350010
    Ken Garrett
    Keymaster
    • Topics: 10
    • Replies: 10594
    • ☆☆☆☆☆

    Yes – but not too much practice as the question you might have to answer in the exam will have its own unique problems.

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