3 contents: 1- accounting for numbers 2- ensuring the numbers are accounted for 3- being held accountable for events and circumstances leading to the numbers.
Here is the explanation given by a previous examiner in the article where he listed the requirements of hard accountability:
“Counting: i.e., converting activities and outcomes into numbers. For example, the number and percentage of new customers or the number and type of customer complaints.”
We serve cookies. If you think that's ok, just click "Accept all". You can also choose what kind of cookies you want by clicking "Settings". Read our cookie policy